Tag: CRM

Microsoft launches new AI applications for customer service and sales

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its highly profitable Dynamics 365 CRM products. A year ago, the company introduced its first Dynamics 365 AI

Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring

The Pansar watch hides it smarts behind an analog face

The Pansar is a Swedish smart watch that looks like a standard three-handed wristwatch. However, with the tap of a button, you can view multiple data points including weather, notifications, and even sales data from your CRM. The watch is fully funded on Kickstarter. It costs $645 for early birds.

Cloud-Based Communications Provider Knowlarity Completes Sunoray Acquisition With SaaS CRM Tentacle

Taking ahead its acquisition spree to expand its product portfolio, Delhi-based cloud-based communications solutions provider Knowlarity has completed its 2-step acquisition of Sunoray after absorbing its end-to-end cloud-SaaS customer relationship management arm Tentacle. Post-integration, Knowlarity plans to use its vast network to take Tentacle to the next level of sales

Arm acquires data management service Treasure Data to bolster its IoT platform

Arm, the semiconductor firm you probably still remember as ARM, today announced that it has acquired Treasure Data, a data management platform for large enterprise customers. The companies didn’t announce the financial details of the transaction, but earlier reporting by Bloomberg pegged the price at $600 million. This move strengthens

Square now lets developers use its Reader to build custom checkout experiences

Square, the company you know from your favorite coffee shop’s checkout counter, is opening up its Reader hardware to developers. Using the new Square Reader SDK, developer swill be able to build their own custom checkout and point of sale experiences, no matter wether that’s a self-ordering kiosk, a mobile

Freshworks raises $100M

Freshworks, a company that offers a variety of business software tools ranging from IT management to CRM for sales and customer support software, today announced that it has raised a $100 million funding round co-led by Sequoia and Accel Partners, with participation from CaptialG. The company’s last funding round came

The brains behind one of marketing’s biggest hits are out to reshape the industry again… with direct mail

Postie, a new Los Angeles-based startup, has a vision for the future of advertising and marketing — and it’s direct mail. Founded by some of the men responsible for the biggest hits in online marketing (like the Dollar Shave Club commercial that launched what became a billion dollar acquisition) think that

Tact $27 M Series C attracts Amazon, Microsoft and Salesforce

It’s not often you can get three cloud giants like Amazon, Microsoft and Salesforce to agree on much of anything, but today they were all part of a $27 million Series C investment in Tact.AI, a startup that has been trying to change the way sales people interact with information