Tag: CRM

Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more

Retail tech SaaS platform Mercaux has closed a £3.5 million (~$4.5M) Series A funding round led by European VC fund Nauta Capital.  The 2013 founded London-based startup sells software for retailers to tap into digital capabilities in their physical retail stores — offering a modular platform that’s intended to support digital transformations

SAP agrees to buy Qualtrics for $8B in cash, just before the survey software company’s IPO

Ryan Smith of Qualtrics speaks onstage during TechCrunch Disrupt SF 2015 Enterprise software giant SAP announced today that it has agreed to acquire Qualtrics for $8 billion in cash, just before the survey and research software company was set to go public. The deal is expected to be completed in

Customer service ‘behavioral pairing’ startup Afiniti quietly raised $130M at a $1.6B valuation

Artificial intelligence touches just about every aspect of the tech world these days, aiming to provide new ways of making old processes work better. Now, a startup that has built an AI platform that tackles the ever-present, but never-perfect, business of customer service has quietly raised a large round of

Microsoft launches new AI applications for customer service and sales

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its highly profitable Dynamics 365 CRM products. A year ago, the company introduced its first Dynamics 365 AI

Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring

The Pansar watch hides it smarts behind an analog face

The Pansar is a Swedish smart watch that looks like a standard three-handed wristwatch. However, with the tap of a button, you can view multiple data points including weather, notifications, and even sales data from your CRM. The watch is fully funded on Kickstarter. It costs $645 for early birds.

Cloud-Based Communications Provider Knowlarity Completes Sunoray Acquisition With SaaS CRM Tentacle

Taking ahead its acquisition spree to expand its product portfolio, Delhi-based cloud-based communications solutions provider Knowlarity has completed its 2-step acquisition of Sunoray after absorbing its end-to-end cloud-SaaS customer relationship management arm Tentacle. Post-integration, Knowlarity plans to use its vast network to take Tentacle to the next level of sales

Arm acquires data management service Treasure Data to bolster its IoT platform

Arm, the semiconductor firm you probably still remember as ARM, today announced that it has acquired Treasure Data, a data management platform for large enterprise customers. The companies didn’t announce the financial details of the transaction, but earlier reporting by Bloomberg pegged the price at $600 million. This move strengthens

Square now lets developers use its Reader to build custom checkout experiences

Square, the company you know from your favorite coffee shop’s checkout counter, is opening up its Reader hardware to developers. Using the new Square Reader SDK, developer swill be able to build their own custom checkout and point of sale experiences, no matter wether that’s a self-ordering kiosk, a mobile